Prepaid Divorce Mediation Services of Matthew House, J.D.:
Benefits, Terms, and Conditions
Conditions that apply to prepaid services:
- The discounts for prepaid services apply to services rendered after the consultation. The initial consultation (one hour) is already discounted, so it is not subject to further discounts.
- Prepaid services are considered earned at the time the payment is made or at the time that a signed agreement states that the fees are considered earned. Accordingly, because prepaid services are offered at a discount, they are non-refundable, even if some or all of the prepaid services are not used. Matthew's office uses the commitments for prepaid services to determine how many clients to accept at one time, to make decisions about his availability for pro bono services to teenagers, and to fund juvenile justice projects.
- Until the mediation process is complete, no prepaid hours can be applied to phone calls and emails to or from Matthew; calls and emails will be billed separately while your mediation is pending. The reason is this: Occasionally, in the past, people had incurred fees for phone calls or emails and wanted to apply their prepaid hours. To avoid spending more money, they requested to shorten the remaining in-person sessions. As a result, in those cases, it was a more rushed and less thorough process than Matthew is comfortable facilitating, so he had to change his policies. In-person correspondence is almost always better, and it provides both parties with equal access to the mediator.
- If some of your prepaid time is left over after the mediation process is complete, you may use the remainder of that prepaid time on phone calls or emails to Matthew, or it may be reserved for any future in-person sessions that may be desired if you need to modify your agreement in the future.